Getting to a Human
Once you have a phone number, here are some tips to try to get through the computer to get to a live human:
- Interrupt. Press 0 (or 0# or #0 or 0* or *0) repeatedly, sometimes quickly. Unfortunately the same keystroke does not always work for each company. Many IVRs will connect to a human after a few "invalid entries", although some IVRs will hangup.
- Talk. Say "get human" (or "agent" or "representative") or raise your voice, or just mumble. The IVR might connect you to a human after one of these key or unknown phrases.
- Just hold, pretending you have only an old rotary phone.
- Connect to account collections or sales or account cancellation; they always seem to answer quickly. First ask them for their name and rep number (so they know you are writing it down, and thus so they are more likely to help you.) Then ask them to transfer you to the department you need. Sometimes they will put you ahead of the queue, although sometimes they will send you to the end (and thus in those cases this tip is useless).
- Selecting the option for Spanish will sometimes get you a bilingual human more quickly than if you just waited for an English-only operator.
When you do finally find a human, ask them how to connect directly the next time.
If you think we are missing a trick, then please contact us and let us know!